Privacy Policy

Welcome to MATSU MATCHA PTE. LTD. ("we", "our", "us"). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and manage your personal data in compliance with the Personal Data Protection Act 2012 ("PDPA") of Singapore.

By using our website (the "Site"), purchasing our products, or interacting with us, you agree to the collection and use of information as outlined in this Privacy Policy.

1. Personal Data We Collect

We may collect and process the following types of personal data about you:

• Identification Information: Full name, gender, date of birth.
• Contact Information: Address, email, phone number.
• Payment Information: Credit/debit card details, billing address.
• Order History: Purchase details and transaction history.
• Technical Data: IP address, browser type, and version, time zone settings, device type, and location.
• Marketing Preferences: Your preferences in receiving marketing communications from us.

2. How We Collect Personal Data

We collect your personal data in several ways, including:

• When you provide it directly by placing an order, subscribing to our newsletter, or contacting us.
• Automatically, when you interact with our Site (via cookies or similar technologies).
• From third parties like payment processors, social media platforms, or analytics providers.

3. Purpose of Collection and Use of Your Data

We collect and use your personal data for the following purposes:

• Order Fulfillment: To process and deliver your orders, including managing payments, delivery, and notifications.
• Customer Service: To handle inquiries, requests, or complaints.
• Marketing and Promotions: To send you marketing messages, promotions, and news about our products, with your consent.
• Site Improvements: To understand how you use our website and improve our services and user experience.
• Legal Compliance: To meet our legal obligations under Singaporean law and regulations.

4. Disclosure of Personal Data

We may disclose your personal data to third parties under the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers, such as logistics companies, payment processors, and IT service providers, to facilitate the delivery of our services.
• Legal Requirements: If required by law, we may disclose your personal data to regulatory authorities, government agencies, or in compliance with any legal obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of business assets, your personal data may be disclosed to the buyer or successor of the business.

5. Data Security

We take reasonable precautions and follow industry best practices to ensure that your personal data is not lost, misused, accessed, disclosed, altered, or destroyed inappropriately.

However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal data but cannot guarantee its absolute security.

6. Retention of Personal Data

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations.

7. Your Rights

Under the PDPA, you have certain rights regarding your personal data, including:

• Access: You may request access to the personal data we hold about you.
• Correction: You may request corrections to any inaccurate or incomplete personal data.
• Withdrawal of Consent: You have the right to withdraw your consent for us to use your personal data at any time.

To exercise any of these rights, please contact us at bryan@matsumatcha.com

8. Use of Cookies

We use cookies on our website to provide you with a better user experience. Cookies allow us to track your browsing activities on our site and store certain data to make your future visits more seamless. You may choose to accept or decline cookies via your browser settings.

9. Third-Party Services

Our website may contain links to third-party websites or services. Once you leave our Site or are redirected to a third-party service, we are not responsible for the privacy practices or content of those websites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes in our practices or for other operational, legal, or regulatory reasons. Please review this page periodically to stay informed of any updates.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or wish to exercise any of your rights regarding your personal data, please contact us at:

MATSU MATCHA PTE. LTD.
Email: bryan@matsumatcha.com